Last updated: [EFFECTIVE DATE]
These Terms of Service ("Terms") are a binding agreement between you and Sheen ("Sheen," "we," "us," or "our") and govern your access to and use of the Sheen website, mobile/web app, and services (collectively, the "Platform"). By creating an account, booking a service, or otherwise using the Platform, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Platform. PLEASE READ SECTION 15 (DISPUTE RESOLUTION; ARBITRATION; CLASS-ACTION WAIVER) CAREFULLY. It requires you to resolve most disputes with Sheen through binding individual arbitration and waives your right to a jury trial and to participate in a class action.
Sheen operates an online marketplace that connects customers who want their vehicles or property cleaned ("Customers") with independent vehicle-detailing businesses ("Pros") who provide those services. Sheen is a technology platform and venue only.
Sheen does not perform wash or detailing services, does not employ Pros, and is not a party to the service contract performed between a Customer and a Pro. Each Pro is an independent business — typically a single-member LLC, S-Corp, partnership, or sole proprietor operating under a registered DBA — with its own business license, insurance, equipment, and clients. Pros set their own availability and accept or decline jobs at their discretion. Sheen does not direct or control the manner or means by which a Pro performs a job.
You must be at least 18 years old and able to form a binding contract to use the Platform. You agree to provide accurate, current information and to keep your account credentials secure. You are responsible for all activity under your account.
We may require email and phone verification before you can book. We may suspend or terminate accounts that violate these Terms, that we reasonably believe are fraudulent, or that create risk for other users.
When you place a booking, you make an offer to purchase the selected service at the displayed price for the selected time window and location. A Pro may accept (claim) the job. Sheen does not guarantee that a Pro will be available for any given request, window, or location.
You are responsible for providing accurate vehicle details, an accessible location, and any access information (gate codes, parking). Certain services require on-site water and/or power; you are responsible for confirming availability where indicated. "Rush" / ASAP bookings target a Pro within approximately 60 minutes but are not guaranteed.
Prices are shown before you pay and are computed from the Pro's published rates and any add-ons you select. A Sheen Service Fee (currently 10% of the service price) is added to each booking and supports operation of the Platform — including matching, dispatch, payment processing, customer support, trust-and-safety review, and ongoing product development. The Sheen Service Fee is a non-refundable platform fee and is not insurance, a guarantee, or a reserve for any specific obligation.
Add-ons, multi-vehicle bookings, rush surcharges, and applicable taxes may increase the total. All fees are itemized at checkout before you confirm payment. Sheen may change prices, fees, and promotions at any time; the price shown at checkout applies to that booking.
Payments are processed by our third-party payment processor, Stripe, Inc. By paying, you authorize Sheen and Stripe to charge your selected payment method for the total shown at checkout, plus any cancellation, no-show, trip, or other fees disclosed at booking and described in Section 8.
Sheen acts as a limited payments collection agent for the Pro under Stripe's Connect platform. The Pro is the merchant of record for the underlying service; Sheen is the merchant of record for the Sheen Service Fee and any platform-charged ancillary fees. Funds for a completed job are held by Stripe until the Customer approves the work (or until auto-approval, where applicable), after which the Pro's share is remitted to the Pro's connected Stripe account and Sheen retains the Sheen Service Fee and applicable commission.
You represent that you are authorized to use the payment method you provide and that you authorize Sheen and Stripe to charge that method for amounts disclosed under these Terms. Chargebacks initiated without first using Sheen's dispute process may result in account suspension.
Sales, use, and similar transactional taxes are collected and remitted as required by applicable law in the jurisdictions where Sheen and the Pro operate.
Tips are optional and, where offered, are paid 100% to the Pro with no platform cut. Tip prompts in the app reflect this allocation.
Loyalty points, promotional credits, and one-time "free wash" credits are platform benefits with no cash value, are non-transferable, may expire, and are subject to limits (including daily redemption caps and minimum-charge rules) disclosed in-app at the point of redemption. Sheen may modify or discontinue these programs at any time, subject to any earned credits already accrued. If our loyalty or credit programs collect or use personal information in exchange for benefits (a "financial incentive" under the California Consumer Privacy Act), the disclosures required by that law are in our Privacy Policy.
Memberships and recurring bookings are subscription products that automatically renew and bill on a recurring basis until cancelled. Before you subscribe, we will present in a clear-and-conspicuous manner: (a) the subscription length, (b) the recurring charge amount and frequency, (c) the date of the first charge, and (d) instructions for cancelling. By subscribing you affirmatively consent to those specific terms and authorize recurring charges to your payment method. We will send you a post-purchase acknowledgment that includes cancellation instructions.
You may cancel at any time before the next renewal directly in-app (Account → Memberships → Cancel) or by contacting hello@sheen.co. The in-app cancellation method is at least as simple as the sign-up method. Cancellation stops future renewals but does not retroactively refund the current period unless required by law. We will give you advance notice of any material price increase and an opportunity to cancel before it takes effect. If you signed up for a free trial that converts to a paid subscription, we will remind you before the conversion charge.
This Section is intended to comply with California's Automatic Renewal Law (Bus. & Prof. Code §17600 et seq.) and equivalent laws in other states.
Cancellation, no-show, and trip-fee amounts are set out in Schedule A (Fee Schedule), which is incorporated into these Terms and which you can review at booking and at any time in-app. The applicable fee for your booking is also displayed before you confirm.
In general: late cancellations (within one hour of the window, or after a Pro is en route or has arrived) and no-shows may incur a fee up to the full service price; site conditions that prevent service (no working water/power, unsafe site) may incur a trip fee. Pros are likewise subject to penalties for late arrival, no-shows, or cancelling after claiming. Sheen may waive penalties at its discretion.
Each Pro is required to maintain commercial general liability insurance of at least $1,000,000 per occurrence (and other coverages as set out in Sheen's Insurance Requirements Schedule) while accepting jobs through the Platform. Pros provide proof of coverage at onboarding and on renewal.
If your vehicle or property is physically damaged during a service booked through the Platform, you should: (a) report the issue through the Platform within 24 hours after completion; (b) provide before/after photos, a description, and reasonable documentation; and (c) cooperate with Sheen's claims-facilitation review. Sheen will assist you in submitting a claim to the responsible Pro and the Pro's insurer. Sheen does not itself insure your vehicle or property, is not your insurer, and does not guarantee that any particular claim will be paid by the Pro or the Pro's insurer.
As a customer-experience benefit, Sheen may at its sole discretion offer a goodwill payment to help resolve a claim or cover a deductible. Any such payment is voluntary, case-by-case, and does not create a contract right, an insurance product, or a precedent. This benefit does not limit any rights you may have directly against the Pro.
[ATTORNEY REVIEW REQUIRED — California: confirm the claims-facilitation and goodwill-payment language does not constitute insurance under Cal. Ins. Code §22 or a service contract subject to Ins. Code §12800 et seq. Confirm with chosen insurance carrier that consumer-facing claim handling does not require Sheen to be licensed as a producer for claims-handling purposes.]
Provide accurate vehicle, location, and access information. Ensure the vehicle and site are safe and lawfully accessible for the Pro. Do not misrepresent vehicle condition or service performed. Do not harass, threaten, discriminate against, or endanger any Pro. Do not use the Platform for unlawful purposes, to circumvent fees, or to solicit Pros off-platform to avoid Sheen. Do not interfere with, scrape, or attempt to disrupt the Platform.
You may be asked to rate and review a job. You are responsible for your content and must not post unlawful, defamatory, or knowingly false content. Sheen will not penalize you, charge you a fee, or restrict your access for posting an honest review of a service you received; any contract term to the contrary is void under the Consumer Review Fairness Act, 15 U.S.C. §45b.
You grant Sheen a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, display, distribute, and create derivative works from content you submit (including photos, reviews, and ratings), together with the right to use your username and reasonable likeness associated with that content, in connection with operating and promoting the Platform. Sheen may remove content that violates these Terms.
Copyright complaints: Sheen complies with the Digital Millennium Copyright Act, 17 U.S.C. §512. Notices of alleged infringement should be sent to our Designated Agent: [DMCA AGENT NAME], [ADDRESS], dmca@sheen.co. The agent is registered with the U.S. Copyright Office at [URL].
If you provide a mobile number and consent in-app, you authorize Sheen and its service providers to send you transactional SMS messages (booking confirmations, status updates, Pro arrival notifications, claim updates) and, with your separate affirmative consent, marketing SMS messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of marketing messages at any time and HELP for assistance. Consent to receive marketing messages is not a condition of using the Platform or completing a purchase.
Sheen is committed to making the Platform accessible to people with disabilities and aims for substantial conformance with WCAG 2.1 Level AA. If you encounter an accessibility barrier, please contact accessibility@sheen.co.
THE PLATFORM AND ALL SERVICES MADE AVAILABLE THROUGH IT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SHEEN DOES NOT WARRANT THE QUALITY, SAFETY, OR LEGALITY OF SERVICES PROVIDED BY PROS, AND DOES NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE OPERATION.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHEEN AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING FROM OR RELATED TO YOUR USE OF THE PLATFORM. SHEEN'S TOTAL LIABILITY FOR ANY CLAIM RELATING TO A BOOKING WILL NOT EXCEED THE AMOUNT YOU PAID FOR THAT BOOKING.
THE FOREGOING LIMITATIONS DO NOT APPLY TO: (A) SHEEN'S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD; (B) SHEEN'S INDEMNIFICATION OBLIGATIONS, IF ANY; (C) AMOUNTS THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW; OR (D) BODILY INJURY OR DEATH CAUSED BY SHEEN'S NEGLIGENCE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
You agree to defend, indemnify, and hold harmless Sheen and its officers, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your misuse of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law; or (d) your infringement of any third-party intellectual property or privacy right.
Sheen will give you prompt written notice of any claim, allow you to control the defense and settlement (with counsel reasonably acceptable to Sheen), and reasonably cooperate at your expense. You may not settle any claim that imposes any obligation or admission on Sheen without Sheen's prior written consent.
Please read this Section carefully — it affects your legal rights. Except for small-claims matters and requests for temporary or preliminary injunctive relief to protect intellectual property or confidential information, you and Sheen agree to resolve disputes through binding individual arbitration rather than in court, and you and Sheen waive the right to a jury trial and to participate in a class or representative action, to the extent permitted by law.
Informal resolution. Before initiating arbitration, the party with a claim will send the other a written notice describing the claim and proposed resolution, and the parties will work in good faith for at least 60 days to resolve it.
Arbitration provider and rules. Arbitration will be administered by [JAMS under its Consumer Minimum Standards / AAA under its Consumer Arbitration Rules — counsel to select]. The arbitrator's award is final and may be entered in any court of competent jurisdiction.
Fees and venue. Sheen will pay all arbitration filing, administrative, and arbitrator fees that exceed the cost of filing a small-claims action in the county where you reside. Arbitration will be conducted by telephone, video, or in-person hearing in the county where you reside, at your option.
Opt-out. You may opt out of this Section by sending written notice to optout@sheen.co within 30 days of first accepting these Terms. Opting out does not affect any other provision.
California PAGA. Nothing in this Section waives any non-individual representative claim under the California Private Attorneys General Act (PAGA) where such waiver is unenforceable. The parties agree that the individual PAGA component is subject to arbitration and the non-individual component, if any, is stayed pending the arbitrator's resolution of the individual component, consistent with current California law.
Class-action waiver. The arbitrator may not consolidate more than one party's claims and may not preside over any form of representative or class proceeding. If this class-action waiver is found unenforceable, then this Section is void in its entirety and the parties may proceed in court.
Severability. If any portion of this Section other than the class-action waiver is found unenforceable, the remainder will continue in force.
[ATTORNEY REVIEW REQUIRED: provider selection, mass-arbitration safeguards (batching/bellwether), FAA §1 transportation-worker analysis as applicable to Pros, and conformance with current California enforceability standards (McGill, Iskanian, Viking River, Adolph).]
These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. Subject to Section 17, the exclusive venue for any dispute not subject to arbitration is the state and federal courts located in Los Angeles County, California. Nothing in this Section waives any non-waivable consumer-protection right you may have under the laws of your state of residence.
Neither party will be liable for any failure or delay in performance to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, civil unrest, government action, utility outages, internet failures, or labor disputes. The affected party will use reasonable efforts to resume performance promptly.
We may update these Terms from time to time. We will post the new version with a new effective date and, where required by law or where the change is material, notify you (for example by email or in-app). Continued use of the Platform after the effective date of routine, non-material changes constitutes acceptance. Material changes to Section 15 (Limitation of Liability), Section 16 (Indemnification), or Section 17 (Arbitration) will require your affirmative in-app consent before they apply to you.
We may suspend or terminate your access to the Platform at any time for violation of these Terms or to protect the Platform and its users. You may stop using the Platform and close your account at any time.
Notices to you may be sent to your account email, your in-app inbox, or your mobile number on file. Notices to Sheen must be sent to hello@sheen.co with a copy to legal@sheen.co.
Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law, on notice to you.
Severability. If any provision of these Terms is held unenforceable, the remaining provisions will continue in full force.
Entire agreement. These Terms, the Privacy Policy, and any schedules and policies referenced herein (including Schedule A and the Acceptable Use Policy) constitute the entire agreement between you and Sheen regarding the Platform.
Survival. Sections 4 (final amounts owed), 9, 11, 12, 14–18, 20, and 21 survive any termination of these Terms.
Apple/Google. If you access the Platform through an iOS or Android application, additional terms imposed by Apple or Google may apply; you agree to comply with them.
Contact. Questions about these Terms: hello@sheen.co.
This document is a draft generated for in-house use and is not legal advice. Have qualified California counsel review before relying on it. Bracketed [PLACEHOLDERS] and [ATTORNEY REVIEW REQUIRED] markers must be resolved before use.
This document is a draft provided for convenience and is not legal advice. Sheen recommends review by qualified counsel before relying on these terms. Contact hello@sheen.co with questions.